Business Hours Support:

Monday - Friday, 9:00 to 18:00
Central European Time

After Hours Support:

Off hours, weekends and holidays

Support Packages:

For more info click on the arrow.
Premium Package
Standard Package
Minimal Package
Upgrade Services Package



Premium Package

- 24/7 hour support
- Included 700 hours of support time (30 minutes minimum)
- Phone/email/SSH (60 minutes response time)
- Significant upgrades to programs
- Maintenance & tuning
- Email server alert system
- SMS server alert system
- Server statistic system
- Log analyzing system
- Monthly system security audit and tuning
- 100 emergency support incidents

Price: € 15.000 / year

Standard Package

- Phone/email/SSH; business hours
- Included 240 hours of support time (30 minutes minimum)
- (2 hour response time or next business day after 12:00)
- Maintenance, tuning
- Significant upgrades to programs
- Email server alert system
- Server statistic system
- 30 emergency support incidents

Price: € 9.600 / year

Minimal Package

- Phone/email/SSH; business hours (24 hour response time)
- Included 30 hours of support time (30 minutes minimum)
- Security updates
- Services upgrades

Price: € 2.400 / year

Upgrade Services Package

Installation of small upgrades and security patches to your server over the next 6 months. Significant upgrades are billed extra by hour of support time. Check the pricelist!

Price: € 180 / six months
clients with contract may check with support page